AMGiNE, provider of an artificial intelligence (AI) automation platform for managed business travel, has announced the launch of its AMGiNE Automated Booking Tool (AMGiNE ABT), a platform with both advisor- and traveler-facing tools that will transform corporate travel management.
AMGiNE ABT leverages AI to understand traveler intent and provide the best possible itinerary options. Besides streamlining the corporate booking process, AMGiNE ABT reduces operational costs and addresses the increasing demand for efficient, consumer-grade solutions in corporate travel.
To that point, AMGiNE ABT addresses several gaps in the current corporate travel market:
- Unified platform for advisors and travelers – It offers a single platform with both advisor- and traveler-facing tools, capable of handling email, Slack, voice, bulk reservations and integrated web forms.
- Improved advisor efficiency – By automating the process of generating itinerary options, AMGiNE ABT boosts advisor productivity and improves service level agreement (SLA) metrics. There are also no cryptic GDS commands for advisors to learn. Plus, with AMGiNE ABT’s classification capabilities, urgent requests are automatically escalated and standard requests routed to the correct departments or advisors in real time.
- Enhanced traveler experience – It provides instant, personalized recommendations, saving travelers’ time and ensuring a consistent booking experience across multiple channels, with the flexibility to self-shop as needed.
In addition, AMGiNE ABT provides TMCs with several key features and benefits. These include:
- Text parsing to understand travel intent – AMGiNE ABT parses the text in travel requests to understand intent, performs searches in the TMC reservation system and compiles results into a single data set for agent oversight or direct traveler response. This ensures requests through all channels can be serviced more efficiently and consistently by a TMC.
- Advisor application – A full advisor app allows travel advisors to select and modify pre-recommended itinerary options, improving their productivity and reducing the learning curve for new advisors.
- Instant itinerary options – Within minutes of submitting a travel service request by email, Slack or other channels, travelers receive curated itinerary options that can be customized. This reduces the hidden employee cost of time typically spent searching and booking travel. Furthermore, since AMGiNE ABT leverages the data that TMCs have about their customers, trip options presented to travelers are in alignment with their needs and preferences.
- Policy rules integration – This ensures that itinerary options provided conform to a company’s travel policy and prevent unauthorized bookings.
- PNR Creation – This allows for complete automation from traveler request to booking completion.
- Deep integration with workflow management systems – AMGiNE ABT integrates through APIs with TMCs’ existing OBT. It also uses APIs to integrate with workflow management systems such as Front, RingCentral, Genesys Cloud, Salesforce and others to deliver an end-to-end solution that supports existing TMC workflows.
The platform is now available for licensing by TMCs globally and is ideal for those looking for a solution that increases advisor productivity, improves SLA response times, and more. The platform can also be white labeled by TMCs looking to offer the capabilities as a branded solution.
For more information, visit www.amgine.ai.
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