NexusTours has invested over $4 million to expand its transport fleet across Mexico, the Dominican Republic and Jamaica. NexusTours has expanded its fleet with 66 new vans, in addition to 100 newly rebranded vans in multiple destinations. This announcement was made during the GoBeyond Summit, held in Cancún on September 24 and 27, 2024.
At the event, which convened over 100 company leaders, Rubén Gutiérrez, president of GoNexus Group, shared the company’s vision and purpose: “Making Vacation Dreams Come True,” emphasizing that “Excellence is not negotiable.” The primary goal of this initiative is to ensure that every stage of the customer journey reflects the company’s commitment to excellence.
All vans are operational, offering key services such as onboard Wi-Fi, alongside the company’s signature look and feel. All operators will receive service etiquette training as part of the company’s commitment to excellence. They will also follow standardized scripts to ensure consistent, high-quality service throughout. Each unit will implement a “quality assurance checklist” to ensure compliance with the highest standards.
NexusTours is working on incorporating a “wow factor” upon customer arrival, including special touches to enhance the VIP experience. Passengers will be able to interact with a specially designed audiovisual experience, download the NexusTours App, and select activities, keeping their entire itinerary at their fingertips. This seamless digital integration allows for real-time engagement and makes the journey both enjoyable and convenient, while also enabling the company to gather direct feedback on service quality through a brief in-transit survey.
For more information, visit www.nexustours.com.
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