Niagara Falls Convention Centre (NFCC) has partnered with the non-profit organization KultureCity as part of its commitment to make the venue more accessible and inclusive to everyone attending an event. With this collaboration, NFCC has become the first convention center in Canada to be certified “Sensory Inclusive” by KultureCity.
To receive this new certification, the NFCC team was trained by medical professionals to better recognize guests with sensory needs and how to handle sensory overload situations—enabling NFCC to promote an accommodating and positive experience for all guests.
In addition to training, NFCC is now outfitted with sensory bags that guests can borrow during the event and visit dedicated quiet spaces. Each bag is equipped with noise-canceling headphones, fidget tools, verbal cue cards and a KultureCity lanyard to help staff easily identify guests.
“A heightened sensory atmosphere can be a part of the environment here at Niagara Falls Convention Centre; as the largest meeting facilities in the Niagara region, we often host multiple events concurrently. Partnering with KultureCity allows our facility to become more inclusive and respectful of our guests’ needs when arriving/departing and attending an event with us,” said Noel Buckley, president & CEO of NFCC.
“Our communities are what shapes our lives and to know that NFCC is willing to go the extra mile to ensure that everyone, no matter their ability, is included in their community is amazing. We’re honored to partner with NFCC to provide a truly inclusive experience for all fans and guests,” said Uma Srivastava, executive director, KultureCity.
Should guests require sensory support, all inquiries can be directed to the guest-services team to borrow a sensory bag and learn about other accommodations that are available. Call 905-357-6222 or e-mail info@fallsconventions.com.
For more information, visit kulturecity.org.
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